4 min read
3 Reasons to Use Digital Badges in UX
More and more, companies are seeking creative ways to get customers engaged with their proposition, and critically, keep them coming back for more. In the world of UX, there is…
Nudging to make contact centre conversations efficient
- Biases,
- Contact Centres,
- Customer Experience
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1 min read
What’s the difference between behavioural design & designing behaviourally?
50% of our cortex is dedicated to visual processing So although how we talk about products and services to customers is important, how we take in information is equally important. As…
4 min read
Summer School 2021 Application Resources (Summer School 2022)
Bigger, Better and Bolder. But what does ‘bolder’ really mean for the Cowry Global Summer School 2021? Earlier this year, we pledged to increase diversity and inclusion in the summer…